Support
That Helps You To Meet Your Business Objectives
Experience Now

Overview

3D Engineering provides unparalleled plm software sales, value-added services and support with the assistance of adept professionals having wide and real-world experience in implementing PLM systems. Our professionals understand the nitty-gritty of every business domain and thus help your organization to measurably improve the entire product development process. 3D Engineering support team shall help you:

Accelerate achievement of your business goals through rapid implementation of product lifecycle management solutions.

Make PLM work for you to bring new products to market faster than ever before and capture new markets with innovative solutions, unique product features, special options and tailored solutions.

Enable your suppliers, business allies and customers to fully collaborate in an extended enterprise.

Enable you to globally share information and product knowledge while maintaining the integrity of every participant’s business interests.

Support Levels

3D Engineering is known for its diehard support to its customers. We not only provide plm software sales solution but also various support levels as per the need at different usage levels.These include –

Telephonic /
Email Support

Onsite Support

Resident Engineers

SPLM Hotline Support

Web Support

Call Log Mechanism

1

We understand the importance of our customers’ investment in our solutions.
2

To ensure that our customers have a defined method of service support we have implemented a “Call Log Mechanism” for our customers.
3

Customers can during weekdays (Monday to Friday, 9:30 am to 6:00 pm) register their service request on 020 2295 1317 & support@3dengg.com.
4

Customers get a unique service ticket number which is tracked within the internal support team to ensure that normal support calls are closed within 48 hours either on telephone, email, web-sharing or if necessary site visit.
5

For advanced service request we engage service support of our principals which has a defined escalation mechanism.

Training

We provide advanced training to help our customers roll-out and use Siemens, ANSYS, and EOS products with ease and efficiency.

Siemens Smart Gold Channel Partner Expert India 3D Engineering Automation

Siemens

PLM Products

ANSYS Products

EOS

e- Manufacturing

iQ3

Value Addition

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Usage Audit

Customised SLA

Standard Operating Procedures